Responsible Gambling

Gambling should be entertainment, not a way to make money or escape problems. Hellspin Casino is committed to promoting responsible gambling and providing tools to help players maintain control over their gaming activity.

This page outlines the resources, tools, and support options available to ensure gambling remains a safe and enjoyable activity.

Recognizing Problem Gambling

Warning signs that gambling may be becoming a problem:

Spending more money or time gambling than you can afford
Chasing losses by continuing to play to win back money
Lying to family or friends about gambling activity
Neglecting work, relationships, or responsibilities due to gambling
Borrowing money or selling possessions to fund gambling
Feeling restless or irritable when trying to reduce gambling
Using gambling to escape from stress or depression
Feeling guilty or anxious about gambling but continuing anyway

If several of these signs apply to you, it may be time to seek help or take a break from gambling.

Self-Assessment Questions

Answer these questions honestly to evaluate your gambling behavior:

Do you gamble longer than you planned?
Have you missed work or important events because of gambling?
Do you feel the need to gamble with increasing amounts of money?
Have you tried to stop or reduce gambling but couldn't?
Has gambling caused financial problems for you or your family?
Do you think about gambling constantly, even when not playing?

If you answered "yes" to one or more questions, consider using our responsible gambling tools or contacting support services for guidance.

Responsible Gambling Tools

Hellspin provides several tools to help you maintain control over your gambling activity. Access these through your account settings under "Responsible Gambling."

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you can add to your account. Once set, these limits enforce immediately and cannot be increased for 24 hours to prevent impulsive decisions. Decreases to limits apply instantly.

Loss Limits

Specify the maximum amount you're willing to lose in a day, week, or month. Once you reach your loss limit, you cannot continue playing until the time period resets. This prevents chasing losses beyond your comfortable threshold.

Session Time Limits

Set maximum session lengths to control how long you play in one sitting. When your session time expires, you'll be logged out automatically. This helps prevent marathon gambling sessions that can lead to poor decision-making.

Reality Checks

Enable periodic notifications that display how long you've been playing and how much you've won or lost. These reminders help maintain awareness of time and money spent during gaming sessions.

Take a Break

Activate a cooling-off period from 24 hours up to 6 weeks. During this time, you cannot access your account, make deposits, or play games. Your account automatically reopens after the break period expires.

Self-Exclusion

Permanently or temporarily close your account for periods ranging from 6 months to permanent exclusion. During self-exclusion, you cannot login, deposit, or access your account in any way. Contact support to initiate self-exclusion.

Tips for Safer Gambling

Set a budget before you play. Decide how much money you can afford to lose and stick to that amount. Never gamble with money needed for bills, rent, or other essential expenses.

Think of gambling as entertainment, not income. The house always has an edge. Over time, the casino will win. Any winnings should be considered a bonus, not expected income.

Take regular breaks. Step away from games periodically to maintain clear judgment. Continuous play without breaks can lead to fatigue and poor decisions.

Never chase losses. Accept losses as part of gambling. Trying to win back lost money by increasing bets or playing longer usually leads to bigger losses.

Don't gamble when upset or under stress. Emotional states impair judgment. Gambling should never be used to escape problems or negative feelings.

Balance gambling with other activities. Maintain hobbies, social connections, and responsibilities outside of gambling. If gambling is your only source of entertainment, it may be becoming problematic.

Avoid alcohol while gambling. Intoxication impairs judgment and can lead to impulsive betting decisions and increased losses.

Support Resources for Australian Players

If you're concerned about your gambling or need support, these organizations provide free, confidential assistance:

Gambling Help Online
Website: www.gamblinghelponline.org.au
Phone: 1800 858 858 (available 24/7)
Provides counseling, support, and information for people affected by problem gambling.

Lifeline Australia
Website: www.lifeline.org.au
Phone: 13 11 14 (available 24/7)
Crisis support and suicide prevention services.

Gamblers Anonymous Australia
Website: www.gamblersanonymous.org.au
Support groups and meetings for people recovering from gambling addiction.

Beyond Blue
Website: www.beyondblue.org.au
Phone: 1300 22 4636
Support for depression, anxiety, and mental health issues that may co-occur with problem gambling.

Preventing Underage Gambling

Hellspin Casino strictly prohibits anyone under 18 from accessing the platform or creating an account. We verify age during registration and withdrawal processes through government-issued identification.

Parents and guardians should:

Monitor internet usage and implement parental controls
Keep payment cards and details secure from minors
Educate children about gambling risks
Install content filtering software to block gambling sites

If we discover a minor has accessed the platform, we immediately close the account, return any deposited funds, and forfeit any winnings.

How to Get Help

Through Hellspin: Contact our support team via live chat or email if you need assistance setting up responsible gambling tools or want to self-exclude. Our staff can guide you through the process and activate restrictions immediately.

External Support: For professional gambling counseling or treatment, contact one of the organizations listed above. These services are confidential and provided by trained professionals who understand problem gambling.

For Family and Friends: If someone you care about has a gambling problem, reach out to support organizations for advice on how to help. You don't have to face this alone.

Our Commitment to Responsible Gambling

Hellspin takes responsible gambling seriously. We continuously monitor for signs of problem gambling behavior and may contact players showing concerning patterns. Our support team is trained to handle sensitive situations with care and direct players to appropriate resources.

We regularly review our responsible gambling policies and tools to ensure they meet industry standards and effectively protect players. Your wellbeing is more important than our revenue.

If you feel gambling is negatively impacting your life, please use our tools or reach out for support. There's no shame in asking for help.